FAQ

95% of our orders arrive within 6-8 business days.

Yes, every order includes a tracking number, so you can always check exactly when your order will arrive.

No, Lumelia aims to provide exceptional service to its customers. That’s why we offer free shipping on all orders.

Currently, we offer the following payment methods in our online shop:

• Credit Card (Visa, MasterCard, American Express)
• PayPal
• Google Pay
• Apple Pay

The Lumelia lamp is waterproof, meaning you can safely leave it on your table in the garden or on the balcony during the summer without any issues.

Yes, the Lumelia lamp can be adjusted to any desired brightness level. Simply press and hold the touch ON/OFF button.

At maximum brightness, the lamp lasts approximately 4-5 hours, and up to 18 hours when dimmed.

We believe in our products, which is why we offer a 100-Day Money-Back Guarantee. If you experience any issues with your Lumelia lamp, you can contact us at any time, and we will work together to find a customer-focused solution.

We place the highest importance on your security during transactions. Your personal data is transmitted in encrypted form, making it unreadable to third parties. Your payments are processed by a specially certified security partner.

You can create a customer account to view all your orders at a glance. However, you can also place an order without creating an account. If you have any further questions about your account, please contact us at support@lumelia-uk.com

Please send us an email at support@lumelia-uk.com or let us know your concern via our contact form. We will make every effort to address your query as quickly as possible, typically within 12-48 hours.