**General Terms and Conditions**
**1) Scope of Application**
1.1 These General Terms and Conditions (hereinafter "AGB") of Lumelia UK, support@lumelia-uk.com (ROOM 2103, FUTURA PLAZA, 111 HOW MING STREET, KWUNG TONG, HONG KONG, hereinafter "Seller"), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") enters into with the Seller regarding the goods presented by the Seller in its online store. The inclusion of the Customer's own terms and conditions is hereby excluded unless otherwise agreed.
Please note, we are not liable for lost packages, nor will we reimburse shipping costs. You must send the return at your own cost. Return shipping costs: Customers are responsible for paying their shipping costs when returning an item.
**Return Address:**
Company: Shenzhen Yunxi Trading Co., Ltd.
Address: No.9, Lianzhu East 1 Lane, Danzhutou Community, Room 603B, Building B, City: Nanwan Street, Longgang District, Shenzhen, Guangdong, China, 518100
1.2 A consumer within the meaning of these AGB is any natural person who concludes a legal transaction for purposes that are predominantly outside their commercial or self-employed professional activity. An entrepreneur within the meaning of these AGB is a natural or legal person or a partnership with legal capacity who acts in the exercise of their commercial or self-employed professional activity when concluding a legal transaction.
1.3 The subject matter of the contract may – depending on the product description of the Seller – involve both the purchase of goods via a one-time delivery as well as the purchase of goods via a continuous supply (hereinafter "subscription contract"). In the case of a subscription contract, the Seller commits to delivering the goods due under the contract to the Customer for the duration of the agreed contract period in the intervals specified in the contract.
**Incorrect Address Provided by the Buyer:**
If a wrong address is provided by the Buyer during the order, the Seller is not obliged to refund the purchase amount until the shipment has been returned to us. However, we offer the option to redirect the package to the correct address. Please contact us via email for assistance.
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**2) Conclusion of Contract**
2.1 The product descriptions in the Seller’s online shop do not constitute binding offers from the Seller but are for the purpose of submitting a binding offer by the Customer.
2.2 The Customer can submit the offer via the online order form integrated into the Seller’s online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contract offer by clicking the button that completes the order process.
2.3 The Seller can accept the Customer's offer within five days by:
- Sending the Customer a written order confirmation or an order confirmation in text form (fax or email), with the receipt of the order confirmation by the Customer being decisive, or
- Delivering the ordered goods to the Customer, with the receipt of the goods by the Customer being decisive, or
- Requesting payment from the Customer after the order has been placed.
If multiple of the above alternatives occur, the contract is concluded at the point when one of these alternatives first occurs. The acceptance period begins on the day following the submission of the offer by the Customer and ends at the end of the fifth day following the submission of the offer. If the Seller does not accept the Customer's offer within the specified period, this is deemed a rejection of the offer, and the Customer is no longer bound by their declaration of intent.
2.4 If the "PayPal Express" payment method is selected, the payment is processed through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, under the PayPal Terms of Use, which can be viewed at [PayPal Terms of Use](https://www.paypal.com/de/webapps/mpp/ua/useragreement-full) or – if the Customer does not have a PayPal account – under the terms for payments without a PayPal account, available at [PayPal Privacy](https://www.paypal.com/de/webapps/mpp/ua/privacywax-full). When selecting the "PayPal Express" payment option during the online ordering process, the Customer issues a payment order to PayPal by clicking the button that completes the order process. For this case, the Seller already accepts the Customer's offer at the point when the Customer triggers the payment process by clicking the button that completes the order.
2.5 If the "Amazon Payments" payment method is selected, the payment is processed by Amazon Payments Europe S.C.A., 5 Rue Plaetis, L-2338 Luxembourg, under the Amazon Payments Europe User Agreement, which can be viewed at [Amazon Payments Agreement](https://payments.amazon.de/help/201751590). When selecting the "Amazon Payments" payment method during the online ordering process, the Customer issues a payment order to Amazon by clicking the button that completes the order process. For this case, the Seller already accepts the Customer's offer at the point when the Customer triggers the payment process by clicking the button that completes the order.
2.6 When submitting an offer via the Seller’s online order form, the contract text is stored by the Seller and sent to the Customer after submitting their order, along with the present AGB, in text form (e.g., email, fax, or letter). The contract text cannot be retrieved by the Customer via the Seller’s website after the order has been submitted.
2.7 Before the binding submission of the order via the Seller's online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means to better identify input errors can be the browser's zoom function, which enlarges the display on the screen. The Customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until clicking the button that completes the order.
2.8 The contract can only be concluded in German.
2.9 The order processing and contact usually take place via email and automated order processing. The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received. In particular, the Customer must ensure that emails sent by the Seller or by third parties commissioned by the Seller for order processing are not blocked by spam filters.
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**3) Right of Withdrawal**
3.1 Consumers generally have a right of withdrawal.
3.2 Further information about the right of withdrawal is provided in the Seller’s withdrawal instructions.
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**4) Prices and Payment Terms**
4.1 Unless otherwise stated in the product description of the Seller, the prices listed are total prices, including statutory VAT. Any additional delivery and shipping costs will be specified in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may arise, which the Seller is not responsible for and which must be borne by the Customer. These include, for example, costs for money transfers through financial institutions (e.g., transfer fees, exchange rate fees) or customs duties and taxes (e.g., customs duties). Such costs may also apply if the delivery does not take place in a country outside the European Union, but the Customer makes the payment from a country outside the European Union.
4.3 The payment method(s) will be communicated to the Customer in the Seller’s online shop.
4.4 When paying via a payment method offered by PayPal, the payment processing takes place through PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, under the PayPal Terms of Use, which can be viewed at [PayPal Terms of Use](https://www.paypal.com/de/webapps/mpp/ua/useragreement-full) or – if the Customer does not have a PayPal account – under the conditions for payments without a PayPal account, available at [PayPal Privacy](https://www.paypal.com/de/webapps/mpp/ua/privacywax-full).
4.5 If the "SOFORT" payment method is selected, the payment processing is carried out by SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "SOFORT"). To pay the invoice amount via "SOFORT," the Customer must have an online banking account enabled for "SOFORT" with PIN/TAN procedure, authenticate during the payment process, and confirm the payment instruction with "SOFORT." The payment transaction is immediately carried out by "SOFORT," and the Customer’s bank account is charged. For more information about "SOFORT," the Customer can visit [SOFORT Payment Information](https://www.klarna.com/sofort/).
4.6 When selecting the "Credit Card" payment option, the invoice amount is due immediately upon contract conclusion. The payment processing for credit card payments is carried out in cooperation with secupay AG, Goethestr. 6, 01896 Pulsnitz (www.secupay.ag), to whom the Seller assigns its payment claim. The secupay AG collects the invoice amount from the Customer's credit card account. Payment can only be made to secupay AG with debt-relieving effect. The credit card will be charged immediately after the Customer submits the order in the online shop. The Seller remains responsible for general customer inquiries, such as questions about the goods, delivery time, shipping, returns, complaints, cancellation declarations, or credit notes, even if the credit card payment is processed by secupay AG.
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**5) Delivery and Shipping Terms**
5.1 The delivery of goods is made via shipping to the address provided by the Customer, unless otherwise agreed. The
delivery address provided in the Seller's order processing is decisive. However, if the "PayPal" payment method is selected, the delivery address provided by the Customer at the time of payment via PayPal is decisive.
5.2 If the transport company returns the shipped goods to the Seller because delivery to the Customer was not possible, the Customer bears the cost of the unsuccessful shipping. This does not apply if the Customer is not responsible for the circumstance preventing delivery or if the Customer was temporarily unable to accept the offered service, unless the Seller had announced the service to them a reasonable time in advance. Additionally, this does not apply to the cost of sending if the Customer effectively exercises their right of withdrawal. Return shipping costs are governed by the Seller’s withdrawal instructions in the event of effective exercise of the right of withdrawal by the Customer.
5.3 Self-pickup is not possible due to logistical reasons.
5.4 What happens in the case of refusal of acceptance? If the Customer refuses to accept the package after it has already been sent, the Seller reserves the right to retain 30% of the purchase price due to logistics costs. 70% will be refunded directly to the Customer.
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**6) Contract Duration and Termination in Subscription Contracts**
6.1 Subscription contracts are concluded for an indefinite period and can be terminated by the Customer at the end of any month.
6.2 The right to extraordinary termination for an important reason remains unaffected. An important reason exists if, considering all circumstances of the individual case and balancing both parties' interests, the continuation of the contractual relationship until the agreed termination or until the expiration of a notice period cannot be expected.
6.3 Cancellations must be made in writing or in text form (e.g., by email).
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**7) Retention of Title**
If the Seller performs in advance, they retain ownership of the delivered goods until the full payment of the agreed purchase price has been made.
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**8) Liability for Defects (Warranty)**
8.1 The Customer is requested to report any obvious transportation damages of the delivered goods to the carrier and to inform the Seller. Failure to do so does not affect the Customer's statutory or contractual rights for defects.
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**9) Redemption of Promotional Vouchers**
9.1 Vouchers issued by the Seller as part of promotions with a specific validity period and which cannot be purchased by the Customer (hereinafter "Promotional Vouchers") can only be redeemed in the Seller’s online shop and only during the specified period.
9.2 Promotional Vouchers can only be redeemed by consumers.
9.3 Certain products may be excluded from the voucher promotion if such an exclusion is stated in the content of the Promotional Voucher.
9.4 Promotional Vouchers can only be redeemed before the order process is completed. Retroactive offsetting is not possible.
9.5 Only one Promotional Voucher can be redeemed per order.
9.6 The value of the goods must at least equal the value of the Promotional Voucher. Any remaining balance will not be refunded by the Seller.
9.7 If the value of the Promotional Voucher is insufficient to cover the order, the Customer can choose from the other payment methods offered by the Seller to pay the difference.
9.8 The credit of a Promotional Voucher will neither be paid out in cash nor accrue interest.
9.9 The Promotional Voucher will not be refunded if the Customer returns the goods paid for in whole or in part with the Promotional Voucher within their statutory right of withdrawal.
9.10 The Promotional Voucher is only for the use of the person named on it. Transfer of the Promotional Voucher to third parties is excluded. The Seller has the right, but not the obligation, to verify the material eligibility of the respective voucher holder.
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**10) Applicable Law**
For all legal relationships between the parties, the law of the Federal Republic of Germany applies, excluding the laws on international sales of movable goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence.
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**11) Alternative Dispute Resolution**
11.1 The EU Commission provides an online platform for dispute resolution under the following link: [https://ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr)
This platform serves as a point of contact for the out-of-court resolution of disputes arising from online purchase or service contracts involving a consumer.
11.2 The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.